Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)
👗 Orders & Products
Q: How do I place an order?
A: Simply browse our collections, select your size, add the item to your cart, and follow the secure checkout process.
Q: How do I know which size to choose?
A: Please refer to our detailed [Size Guide] for accurate measurements. If you’re between sizes, we recommend sizing up for comfort.
Q: Are your items true to size?
A: Yes, our clothing is generally true to size unless stated otherwise in the product description.
Q: Can I change or cancel my order after it’s placed?
A: We aim to dispatch orders quickly, so please email us at [Insert Email] as soon as possible. We’ll do our best to help, but changes aren't guaranteed once processing has begun.
🚚 Shipping & Delivery
Q: Where do you ship to?
A: We ship throughout the UK and internationally. Shipping costs and times are shown at checkout.
Q: How long will delivery take?
A: UK orders usually arrive within 2–5 business days. International delivery may take 5–10 business days.
Q: Will I receive a tracking number?
A: Yes, all orders come with tracking, which you’ll receive via email once your order is dispatched.
🔁 Returns & Refunds
Q: What is your returns policy?
A: You have 14 days from the date of delivery to return eligible items. Items must be unworn, unwashed, and in original condition.
Q: What items are non-returnable?
A: For hygiene reasons, we cannot accept returns on:
Q: How do I return an item?
A: Please email us at [Insert Email] with your order number to start the return process. Return shipping costs are the responsibility of the customer.
Q: When will I receive my refund?
A: Once your return is approved and received, refunds are processed within 5–10 business days to your original payment method.
🎁 Other Questions
Q: Do you include a free gift with every order?
A: Yes! Every order comes with a complimentary surprise gift—our little way of saying thank you.
Q: Do you offer gift cards?
A: Yes, digital gift cards are available in various denominations. A perfect gift when you’re not sure what to pick!
Q: How can I contact you?
A: Reach us anytime at [Insert Email] or via our thecastelshop@gmail.com
